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 Testing UI in Customer Success Platforms: What are some of the main features you look for when testing the User Interface of your Customer Success software? 

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Quick data point: swapping in fresh crush washers and re-torquing the banjo stopped the slow lever creep for me.

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The ApexGrip family transitions to a fully rebuildable damper cartridge architecture beginning with the 2025 model-year kits. Each cartridge incorporates a 24-click low-speed compression valve, 20-click rebound stack, and a three-position high-speed shim stack selected via an external hex key. The move eliminates factory-sealed units, allowing field service and custom valving without specialised presses. Spring sets now ship in two rate options—sport (linear 8.0 N/mm) and sport-touring (progressive 6.0–8.5 N/mm)—with colour-coded preload collars for quick visual confirmation. Internal oil volume increases by 12 %, extending service intervals to 30 000 km. A low-froth PAO-based 5 wt fluid is supplied pre-filled; the same part number is available in one-litre bottles for rebuild cycles. On-road evaluation covered 18 000 km across mixed surfaces. Telemetry logs highlight a 9 % reduction in mid-corner pitch variance and a 14 % decrease in front-wheel hop over segmented concrete compared wi

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Test Article  for groups 

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Customer advocacy in B2B is not a nice-to-have — it is a competitive moat. A vocal, credible champion can influence a six-figure deal in ways that no white paper or sales deck can match. Formal advocacy programs give your most enthusiastic customers a structured path to amplify their success stories: speaking slots at events, co-authored case studies, peer reference calls, and G2 or Gartner review campaigns.The mistake most teams make is waiting until renewal to ask for advocacy. Instead, embed advocacy touchpoints into the customer journey from day one. Identify expansion-stage customers who have just hit a key milestone, celebrate that win publicly in the community, and then invite them into the advocacy program while the emotional high is fresh. Advocates who feel genuinely valued — not just used for logos — deliver referrals 3–5x more frequently than those who are only approached when a deal needs a reference.

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New question for testing V2 topic page  fro Illia

When customers learn best practices from each other — not just from your documentation — they develop a deeper, more durable relationship with your product. Peer-to-peer learning threads, expert AMAs (Ask Me Anything), and community-led certification programs transform your community from a support channel into a professional development destination. This stickiness is particularly powerful in complex B2B software categories like data analytics, cybersecurity, and ERP, where the learning curve is steep.Structuring peer learning requires deliberate content architecture. Categories should mirror the customer journey — onboarding help, advanced use cases, integrations, and admin tips — so members find relevant knowledge at every stage of adoption. Recognizing top contributors with leaderboards, badges, or 'community expert' designations not only motivates participation but also helps new members quickly identify who to trust, accelerating time-to-value dramatically.